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For online customer service inquiry, please click here InquirF email: online@bsgroup.com.hk Inquiry hotline: (852) 2537 1371
For online customer complaint inquiry, please click here Complaint email: complaint@bsgroup.com.hk Complaint hotline: (852) 3890 1111 |
"Customers may submit complaints via telephone, email, letter, or in person at the company's head office or branches. Under normal circumstances, the company will reply within seven working days. If necessary, customers may also seek assistance from the [Financial Dispute Resolution Centre]."
| Hong Kong Headquarter | |
Hong Kong Headquarter 10/F & 23/F (Sales Customer Services Department), Wing On House, 71 Des Voeux Road, Central, Hong Kong  MTR Central Station Exit A  MapTel：(852) 2537 1371 Fax：(852) 2537 8031 |
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| Branch | Address | Telephone | Fax | Office Hours |
| Hong Kong Island | ||||
Wan Chai Branch
|
Shop 1 , G/F, Gold Swan Commercial Building, Nos. 438-444 Hennessy Road, Wan Chai, Hong Kong MTR Causeway Bay Station Exit B |
(852) 3127 0888 | (852) 2891 7011 |
8:30am to 6:00pm (Mon - Fri) |
|
Central Branch |
Mezzanine Floor, Peter Building, 58-60 Queen's Road, Hong Kong MTR Central Station Exit D2 |
(852) 3961 6688 | (852) 2530 2433 |
8:30am to 6:00pm (Mon - Fri) 10:00am to 5:00pm (Sat) |
| Kowloon | ||||
|
|
Shop G-01 on G/F, and Whole of First Floor of Honour House, Nos 375-381 Nathan Road, Kowloon MTR Jordan Station Exit A |
(852) 3604 1888 | (852) 2388 4808 | 8:30am to 6:00pm (Mon - Fri) 10:00am to 5:00pm (Sat) 11:00am to 5:00pm (Sun) Closed On Public Holiday |
|
Mong Kok Branch
|
Whole of First Floor, Golden Hill<, Commercial Building, 39-41, Argyle Street, KowloonMTR Mong Kok Station Exit C2 |
(852) 3188 0928 | (852) 3585 0111 | |
|
Sham Shui Po Branch |
G/F , 39 Yen Chow Street, Sham Shui Po, KowloonMTR Sham Shui Po Station Exit D1 |
(852) 3666 5688 | (852) 2708 2278 | 8:30am to 6:00pm (Mon - Fri) 10:00am to 5:00pm (Sat) Closed On Sunday and Public Holiday |
|
Kwun Tong Branch |
Unit 2, G/F, Kentlum Mansion Nos. 327-333 Ngau Tau Kok Rd, Kwun Tong, Kowloon MTR Ngau Tau Kok Station Exit A |
(852) 3768 0888 | (852) 2793 9383 | |
| New Territories | ||||
|
Sheung Shui Branch
|
G/F , No.99 San Fung Avenue, Sheung Shui, New TerritoriesMTR Sheung Shui Station Exit A3 |
(852) 3768 7188 | (852) 2672 3131 | 8:30am to 6:00pm (Mon - Fri) 10:00am to 5:00pm (Sat) 11:00am to 5:00pm (Sun) Closed On Public Holiday |
|
Tsuen Wan Branch |
G/F, Kwong Fat Building, No. 262 Sha Tsui Road, Tsuen Wan, New TerritoriesMTR Tsuen Wan Station Exit B2 |
(852) 3929 2798 | (852) 3929 2727 | 8:30am to 6:00pm (Mon - Fri) 10:00am to 5:00pm (Sat) Closed On Sunday and Public Holiday |
|
Tuen Mun Branch |
Shop 23, G/F, Honley Court, Nos.94-110 Tuen Mun Heung Sze Wui Road, Tuen Mun, New Territories |
(852) 3193 1688 | (852) 2413 2779 | |
|
Tai Po Branch |
G/F , 141-145 Kwong Fuk Road, Taipo, New TerritoriesMTR Tai Po Market Station Exit A |
(852) 3763 3388 | (852) 2638 7810 | |
Hong Kong Headquarter
| Address |
| 10/F & 23/F (Sales & Customer Services Department), Wing On House, 71 Des Voeux Road, Central. MTR Central Station Exit A |
| Telephone |
| (852) 2537 1371 |
| Fax |
| (852) 2537 8031 |
| Office Hours |
| 8:30am to 7:00pm (Mon - Fri) Closed On Saturday, Sunday and Public Holiday |
| Map |
Hong Kong Island
Wan Chai Branch
| Address |
| Shop 1 , G/F, Gold Swan Commercial Building, Nos. 438-444 Hennessy Road, Wan Chai, Hong KongMTR Causeway Bay Station Exit B (Turn right and go straight towards Canal Road) |
| Telephone |
| (852) 3127 0888 |
| Fax |
| (852) 2891 7011 |
| Office Hours |
|
8:30am to 6:00pm (Mon - Fri) |
| Map |
Central Branch
| Address |
| Mezzanine Floor, Peter Building, 58-60 Queen's Road, Hong Kong MTR Central Station Exit D2 |
| Telephone |
| (852) 3961 6688 |
| Fax |
| (852) 2530 2433 |
| Office Hours |
|
8:30am to 6:00pm (Mon - Fri) |
| Map |
Kowloon
Mong Kok Branch
| Address |
| Whole of First Floor, Golden Hill, Commercial Building, 39-41, Argyle Street, KowloonMTR Mong Kok Station Exit C2 (Opposite to Langham Place) |
| Telephone |
| (852) 3188 0928 |
| Fax |
| (852) 3585 0111 |
| Office Hours |
|
8:30am to 6:00pm (Mon - Fri) |
| Map |
Kowloon Headquarters
| Address |
| Shop G-01 on G/F, and Whole of First Floor of Honour House, Nos 375-381 Nathan Road, Kowloon Nathan Road Kowloon MTR Jordan Station Exit A |
| Telephone |
| (852) 3604 1888 |
| Fax |
| (852) 2388 4808 |
| Office Hours |
|
8:30am to 6:00pm (Mon - Fri) |
| Map |
Sham Shui Po Branch
| Address |
| G/F , 39 Yen Chow Street, Shum Shui Po, KowloonMTR Sham Shui Po Station Exit D1 |
| Telephone |
| (852) 3666 5688 |
| Fax |
| (852) 2708 2278 |
| Office Hours |
|
8:30am to 6:00pm (Mon - Fri) |
| Map |
Kwun Tong Branch
| Address |
| Unit 2, G/F, Kentlum Mansion Nos. 327-333 Ngau Tau Kok Rd, Kwun Tong, KowloonMTR Ngau Tau Kok Station Exit A |
| Telephone |
| (852) 3768 0888 |
| Fax |
| (852) 2793 9383 |
| Office Hours |
| 8:30am to 6:00pm (Mon - Fri) 10:00am to 5:00pm (Sat) Closed On Sunday and Public Holiday |
| Map |
New Territories
Sheung Shui Branch
| Address |
| G/F , No.99 San Fung Avenue, Sheung Shui, New TerritoriesMTR Sheung Shui Station Exit A3 |
| Telephone |
| (852) 3768 7188 |
| Fax |
| (852) 2672 3131 |
| Office Hours |
| 8:30am to 6:00pm (Mon - Fri) 10:00am to 5:00pm (Sat) 11:00am to 5:00pm (Sun) Closed On Public Holiday |
| Map |
Tsuen Wan Branch
| Address |
| G/F, Kwong Fat Building, No. 262 Sha Tsui Road, Tsuen Wan, New TerritoriesMTR Tsuen Wan Station Exit B2 |
| Telephone |
| (852) 3929 2798 |
| Fax |
| (852) 3929 2727 |
| Office Hours |
| 8:30am to 6:00pm (Mon - Fri) 10:00am to 5:00pm (Sat) Closed On Sunday and Public Holiday |
| Map |
Tuen Mun Branch
| Address |
|
Shop 23, G/F, Honley Court, Nos.94-110 Tuen Mun Heung Sze Wui Road, Tuen Mun, New Territories |
| Telephone |
| (852) 3193 1688 |
| Fax |
| (852) 2413 2779 |
| Office Hours |
| 8:30am to 6:00pm (Mon - Fri) 10:00am to 5:00pm (Sat) Closed On Sunday and Public Holiday |
| Map |
Tai Po Branch
| Address |
| G/F , 141-145 Kwong Fuk Road, Taipo, New TerritoriesMTR Tai Po Market Station Exit A |
| Telephone |
| (852) 3763 3388 |
| Fax |
| (852) 2638 7810 |
| Office Hours |
|
8:30am to 6:00pm (Mon - Fri) |
| Map |
