Customers need to issue withdrawal instructions through the following channels on or before the day (Monday to Friday trading day)*1:00 pm

• Notification through designated electronic channels, or
• Call the sales and customer service department: (+852) 25 371 371 for withdrawal instructions, or
• Contact any branch

*All overdue withdrawal instructions will be arranged for processing on the next working day, please pay attention.

Caution:

1. Since the company needs to authenticate your bank account, if the customer is making the first withdrawal, the company will deposit it in the company's bank account registered by the customer in the form of a check;

2. After the customer withdraws the money, the company will use *e-Transfer (the day of arrival, only applicable to the withdrawal of Hong Kong dollars) to directly deposit into the customer's bank account registered with the company, but only for BOC, HSBC or Hang Seng (other banks Will continue to use the cheque form), and the amount does not exceed HK$1,000,000.

3. If the customer withdraws more than HK$1,000,000, the cheque will be used and deposited in the customer's bank account registered with the company.

4. Due to banking requirements, a handling fee of HKD 25 / CNY 25 / USD 8 (collected on behalf of the bank) will be charged for any withdrawal (including HKD, CNY, or USD) equivalent to HKD 1,000,000 or above made through a virtual bank. Please be advised that your selected virtual bank may also impose additional service fees.

* If the customer’s bank does not accept the e-Transfer same-day payment service, the company will continue to deposit the customer’s bank account with the company in the form of a check. (Please note that the bank you choose may, according to individual circumstances, make a transfer for the customer, so that the customer can use the money on the same day)

**  If the customer changes the withdrawal account, the company will follow the above procedures 1-3, again.

***  If the customer uses the purchasing power to withdraw funds or make internal transfers, there is a chance to generate interest, please pay attention to the customer. (For the interest rate, please refer to the column of “Account Interest Charges” on our website).

If you have any enquiries, please inquire through “Online Customer Service” or contact our customer hotline at 25 371 371.