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For online customer service inquiry, please click here Inquiry email: online@bsgroup.com.hk Inquiry hotline: (852) 2537 1371
For online customer complaint inquiry, please click here Complaint email: complaint@bsgroup.com.hk Complaint hotline: (852) 3890 1111 |
"Customers may submit complaints via telephone, email, letter, or in person at the company's head office or branches. Under normal circumstances, the company will reply within seven working days. If necessary, customers may also seek assistance from the [Financial Dispute Resolution Centre]."
| Hong Kong Headquarter | |
Hong Kong Headquarter 10/F & 23/F (Sales Customer Services Department), Wing On House, 71 Des Voeux Road, Central, Hong Kong  MTR Central Station Exit A  MapTel：(852) 2537 1371 |
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| Branch | Address | Telephone | Office Hours |
| Hong Kong Island | |||
Wan Chai Branch
|
Shop 1 , G/F, Gold Swan Commercial Building, Nos. 438-444 Hennessy Road, Wan Chai, Hong Kong MTR Causeway Bay Station Exit B |
(852) 3127 0888 |
8:30am to 6:00pm (Mon - Fri) |
|
Central Branch |
Mezzanine Floor, Peter Building, 58-60 Queen's Road, Hong Kong MTR Central Station Exit D2 |
(852) 3961 6688 |
8:30am to 6:00pm (Mon - Fri) 10:00am to 6:00pm (Sat) |
| Kowloon | |||
|
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Shop G-01 on G/F, and Whole of First Floor of Honour House, Nos 375-381 Nathan Road, Kowloon MTR Jordan Station Exit A |
(852) 3604 1888 | 8:30am to 6:00pm (Mon - Fri) 10:00am to 6:00pm (Sat & Sun) Closed On Public Holiday |
|
Mong Kok Branch
|
Whole of First Floor, Golden Hill<, Commercial Building, 39-41, Argyle Street, KowloonMTR Mong Kok Station Exit C2 |
(852) 3188 0928 | |
|
Sham Shui Po Branch |
G/F , 39 Yen Chow Street, Sham Shui Po, KowloonMTR Sham Shui Po Station Exit D1 |
(852) 3666 5688 | 8:30am to 6:00pm (Mon - Fri) 10:00am to 6:00pm (Sat) Closed On Sunday and Public Holiday |
|
Kwun Tong Branch |
Unit 2, G/F, Kentlum Mansion Nos. 327-333 Ngau Tau Kok Rd, Kwun Tong, Kowloon MTR Ngau Tau Kok Station Exit A |
(852) 3768 0888 | |
| New Territories | |||
|
Sheung Shui Branch
|
G/F , No.99 San Fung Avenue, Sheung Shui, New TerritoriesMTR Sheung Shui Station Exit A3 |
(852) 3768 7188 | 8:30am to 6:00pm (Mon - Fri) 10:00am to 6:00pm (Sat & Sun) Closed On Public Holiday |
|
|
G/F, Kwong Fat Building, No. 262 Sha Tsui Road, Tsuen Wan, New TerritoriesMTR Tsuen Wan Station Exit B2 |
(852) 3929 2798 | |
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Shop 23, G/F, Honley Court, Nos.94-110 Tuen Mun Heung Sze Wui Road, Tuen Mun, New Territories |
(852) 3193 1688 | |
|
Tai Po Branch |
G/F , 141-145 Kwong Fuk Road, Taipo, New TerritoriesMTR Tai Po Market Station Exit A |
(852) 3763 3388 | 8:30am to 6:00pm (Mon - Fri) 10:00am to 6:00pm (Sat) Closed On Sunday and Public Holiday |
Hong Kong Headquarter
| Address |
| 10/F & 23/F (Sales & Customer Services Department), Wing On House, 71 Des Voeux Road, Central. MTR Central Station Exit A |
| Telephone |
| (852) 2537 1371 |
| Office Hours |
| 8:30am to 7:00pm (Mon - Fri) Closed On Saturday, Sunday and Public Holiday |
| Map |
Hong Kong Island
Wan Chai Branch
| Address |
| Shop 1 , G/F, Gold Swan Commercial Building, Nos. 438-444 Hennessy Road, Wan Chai, Hong KongMTR Causeway Bay Station Exit B (Turn right and go straight towards Canal Road) |
| Telephone |
| (852) 3127 0888 |
| Office Hours |
|
8:30am to 6:00pm (Mon - Fri) |
| Map |
Central Branch
| Address |
| Mezzanine Floor, Peter Building, 58-60 Queen's Road, Hong Kong MTR Central Station Exit D2 |
| Telephone |
| (852) 3961 6688 |
| Office Hours |
|
8:30am to 6:00pm (Mon - Fri) |
| Map |
Kowloon
Mong Kok Branch
| Address |
| Whole of First Floor, Golden Hill, Commercial Building, 39-41, Argyle Street, KowloonMTR Mong Kok Station Exit C2 (Opposite to Langham Place) |
| Telephone |
| (852) 3188 0928 |
| Office Hours |
|
8:30am to 6:00pm (Mon - Fri) |
| Map |
Kowloon Headquarters
| Address |
| Shop G-01 on G/F, and Whole of First Floor of Honour House, Nos 375-381 Nathan Road, Kowloon Nathan Road Kowloon MTR Jordan Station Exit A |
| Telephone |
| (852) 3604 1888 |
| Office Hours |
|
8:30am to 6:00pm (Mon - Fri) |
| Map |
Sham Shui Po Branch
| Address |
| G/F , 39 Yen Chow Street, Shum Shui Po, KowloonMTR Sham Shui Po Station Exit D1 |
| Telephone |
| (852) 3666 5688 |
| Office Hours |
|
8:30am to 6:00pm (Mon - Fri) |
| Map |
Kwun Tong Branch
| Address |
| Unit 2, G/F, Kentlum Mansion Nos. 327-333 Ngau Tau Kok Rd, Kwun Tong, KowloonMTR Ngau Tau Kok Station Exit A |
| Telephone |
| (852) 3768 0888 |
| Office Hours |
| 8:30am to 6:00pm (Mon - Fri) 10:00am to 6:00pm (Sat) Closed On Sunday and Public Holiday |
| Map |
New Territories
Sheung Shui Branch
| Address |
| G/F , No.99 San Fung Avenue, Sheung Shui, New TerritoriesMTR Sheung Shui Station Exit A3 |
| Telephone |
| (852) 3768 7188 |
| Office Hours |
| 8:30am to 6:00pm (Mon - Fri) 10:00am to 6:00pm (Sat & Sun) Closed On Public Holiday |
| Map |
Tsuen Wan Branch
| Address |
| G/F, Kwong Fat Building, No. 262 Sha Tsui Road, Tsuen Wan, New TerritoriesMTR Tsuen Wan Station Exit B2 |
| Telephone |
| (852) 3929 2798 |
| Office Hours |
| 8:30am to 6:00pm (Mon - Fri) 10:00am to 6:00pm (Sat & Sun) Closed On Public Holiday |
| Map |
Tuen Mun Branch
| Address |
|
Shop 23, G/F, Honley Court, Nos.94-110 Tuen Mun Heung Sze Wui Road, Tuen Mun, New Territories |
| Telephone |
| (852) 3193 1688 |
| Office Hours |
| 8:30am to 6:00pm (Mon - Fri) 10:00am to 6:00pm (Sat & Sun) Closed On Public Holiday |
| Map |
Tai Po Branch
| Address |
| G/F , 141-145 Kwong Fuk Road, Taipo, New TerritoriesMTR Tai Po Market Station Exit A |
| Telephone |
| (852) 3763 3388 |
| Office Hours |
|
8:30am to 6:00pm (Mon - Fri) |
| Map |
